FAQs

Do you accept insurance?

 Yes we do. We accept Medicare, Medicaid, Passport and many commercial insurance plans. We also will bill any secondary insurance that you may have.  

How often do you make deliveries?

We deliver Monday through Friday. Our drivers will call you the morning of your delivery to confirm you will be home to accept the order.  If something comes up and you miss the driver, our driver will leave a notice on your door that he attempted delivery. Please call 937-898-5536 to reschedule the delivery. 

If the delivery is for equipment, will we be shown how to use it.? 

Yes. Our delivery drivers are very knowledgeable about their equipment they deliver. Once the equipment is set up you will be instructed on the use of the equipment and how to properly maintain the equipment.  

How long will it take from the time I place an order before it will be delivered?

 If you are paying cash and the item is in stock, it should, be delivered our next working business day. If it is being billed to insurance, we will check to make sure the item is covered and that we have the necessary documentation. Some additional documentation may be required, but in most cases won't affect the delivery time.  

Can your delivery driver also move furniture?

 No. Unfortunately our delivery drivers are not allowed to move anything in your home, unless it is being picked up for return. We ask that you have the space cleared prior to our drivers arrival to help expedite the process.  

Can you also fill my regular prescription medications for me?

 Yes. We have many patients that we deliver both their prescriptions and medical supplies. In fact our pharmacy is open 7 days a week and accepts all insurance plans. We would be glad to discuss your prescription needs with you. Please free to call the pharmacy at 937-898-5803 and ask for the pharmacist. We can contact your doctor for new prescriptions, or if you have prescriptions with refills remaining at another pharmacy, we can call that pharmacy and have the prescriptions transferred to us for delivery to you. There is no charge for this service. 

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Manufacturer Websites

Golden Technology

 Golden Technologies is proud to be a true American manufacturer of lift chairs. Our headquarters in Old Forge, Pa., is the largest facility in the world dedicated solely to the manufacture of lift chairs. Our other product lines -- scooters, power wheelchairs and beds -- are assembled in our Mobility Operations facility in nearby Kingston, Pa., all by Golden Technologies' employees.  http://www.goldentech.com/

Drive Medical

 The Company manufactures a complete line of durable medical equipment including mobility products, beds, bariatric products, wheelchairs, sleep surfaces and pressure prevention products, respiratory equipment, self assist products, power operated wheelchairs, rehabilitation products, patient room equipment, personal care products and electrotherapy devices. https://www.drivemedical.com

Essential Medical Supply

 Essential Medical is a broad based supplier of home medical and health related products designed with the needs of the user in mind. In this on-line catalog you will find many different product options to meet a variety of life styles and physical conditions. http://www.essentialmedicalsupply.com/

Invacare

Invacare Corporation, headquartered in Elyria, Ohio, is the global leader in the manufacture and distribution of innovative home and long-term care medical products that promote recovery and active lifestyles. Invacare Homecare products allow consumers to stay active in their homes and communities. Using rehab (wheelchairs, scooters, seating and positioning systems), respiratory (oxygen and aerosol therapy) and standard (bath safety, walkers, beds) products, consumers may remain where they prefer,in the home.  http://www.invacare.com

Carex

Carex Health Brands is recognized globally as the leader in innovation, design, functionality and performance. Our product lines reach a broad range of products, including: Bathroom Safety, Mobility and Personal Care, Medication Organizers, Enablers and Aids to Daily Living, Pain Management through Thermatherapy, Self Care Products, In Home and Patient Room Equipment. http://www.carex.com

Medline

 Medline has 20 product divisions, and manufactures and/or distributes more than 100,000 products to hospitals, extended care facilities, surgery centers, home care dealers, dialysis centers, home health agencies and retail and other healthcare markets. Major product lines include: Gloves,Textiles (scrubs, uniforms, and gowns), Durable Medical Equipment, Respiratory Products, Urologicals, Diabetic Products, Surgical Instruments & Other Surgical Products, Incontinent Products, Wound Care/Skin Care Product.    https://www.medline.com